Support & FAQ
Quick answers to common questions. Still need help? WhatsApp us.
How do I get connected to Skynet?
Simply WhatsApp or call us on +91-9997148921. Our team will visit your location within 24 hours, install the fiber connection, and get you online the same day. No security deposit required on annual plans.
What OTT apps are included with my plan?
All plans include 30+ premium OTT apps — Amazon Prime, SonyLiv, Zee5, LionsGate, Discovery+ and more. App activation details are shared after connection. Access on Android TV, mobile, tablet, and smart TVs.
What internet speed will I actually get?
We use pure fiber-optic technology, so you get the advertised speeds with very low latency. Plans range from 40 Mbps to 500 Mbps. Speeds are consistent even during peak hours.
How does IPTV work with the SuperSaver plan?
The SuperSaver 6-month plan includes FREE IPTV with 550+ HD live channels. Watch on Android TV, Fire Stick, smart TV, or mobile. We activate it along with your internet — no extra setup needed.
Are there any installation charges?
Zero installation charges on annual plans. No security deposit required. For monthly and 6-month plans, a nominal installation fee may apply — contact us for current offers.
What do I do if my connection goes down?
WhatsApp or call us on +91-9997148921 or +91-7088110260. Our local Agra team resolves most issues within 4 hours. Business lease line customers get a 2-hour SLA with on-site support.